>How do I contact you with questions about my order?
>How can I pay for my purchase?
>What is your company's export process?
>How do I learn the information about Import tax and duties?
>When will my order arrive?
>Can I find information on international shipping?
>How can I get your samples?
>Do you do private/corporate logos on your products?
>What is your privacy policy?
How do I contact you with questions about my order?
If you have questions on our products or service, please contact us by email sales@gaudee.cn to learn more. We offer top quality merchandise so you can provide your customers with the best in the market.
How can I pay for my purchase?
All prices are in US dollars. We accept wire transfer, or L/C d enominated in US dollars. Once we receive your money order, we will process your order and shipment according to the contract.
International Wire Transfer Instructions: International customers will need to pre-pay their order in U.S. funds by wire transfer. Any fees associated with the wire transfer must be paid by the customer. Please include your full name and payment information to Gaudee export agent company bank account (Gaudee export agent company is the bank beneficiary as indicated in the contract) when sending the wire transfer information and email your payment document to sales@gaudee.cn.
What is your company's export process?
We export the products by our export agent company, and our export agent company deal with export procedure for Gaudee with Chinese custom. All the export procedures are directed by Gaudee.
There are something need to be declared here: the bank beneficiary is our export agent company bank account, when you pay the money to the export agent company's bank account and email your payment document to sales@gaudee.cn, our export agent company will check with the bank, once they receive the money from the bank, it stands for that you have paid the deposit or money, then we will process your order.
How do I learn the information about Import tax and duties?
Your order maybe subject to import duties and taxes, which are levied once your goods reaches your country.Gaudee does not collect duties and taxes and can not predict what your particular charges maybe. If you do incur these additional charges, they must be rendered in order for your goods to clear customer.For more information regarding your country¡¯s custom policies, please contact your local custom office.
When will my order arrive?
Your product will be shipped within the promised business days in the contract after validating your order. Product delivery and lead time takes corresponding days according to different products and countries.
Can I find information on international shipping?
Yes! Information reference about international shipping can be found in following.
The shipping can be arranged by us or you after negotiation.
All international orders are shipped via ocean shipping, air shipping, express, mail delivery or other propositional shipping method. We will provide the gross weight and volume in advance. The shipping fee can be consulted from the shipping company. About ocean shipping, the delivery time is long, but it is cheap; about air shipping, the delivery time is short, and it is a little expensive compared to ocean shipping; about express, the delivery time is short, and it is a little expensive compared to ocean shipping and air shipping, but if the goods is little or samples and it need more quickly, it is an optional way.
The shipping fee and time are different according to different shipping methods and countries, for more information regarding the shipping which we can provide our help, please contact us.
Sample Request
Different samples have different charge policies, some samples are free of charge, and some need to be charged sample fees. The shipping cost need to be paid by you and our propositional method is freight collect£¬and you need to advise your Company name£¬Phone number, Contact person, Courier account, Item number, Quantity, Mailing address . As soon as we receive the above information from you, we will send the samples according to our negotiation right away.
Do you do private/corporate logos on your products?
Yes! To ensure accurate imprinting, please send all instructions, text and camera-ready artwork in typewritten copy or by Email or provide the samples. Please contact us to find out about personalizing our products for your group or company event.
All logos on the website are only for demonstration and reference, these items are not available
for sales as shown.
Privacy Policy
We at Gaudee respect your privacy. When you place an order with Gaudee we collect your name, address, telephone number, your e-mail address. We use this information to fulfill your order and to communicate with you about your order. We may also use this information to communicate advance notice of events or to tell you about new products and services. If you prefer not to receive this type of communication, please e-mail us at sales@gaudee.cn. We do not rent, sell or exchange e-mail addresses. At Gaudee protecting your information is a priority.
If you do not find your question answered here, please do not hesitate to contact us .
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